Privacy Policy

About this policy

This policy explains how Top Ten Group Pty Ltd (ABN 62 688 336 969), trading as Top10Migration (“we”, “us”), handles personal information. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

When you contact us: your name, email address, phone number if you give it, and your message.
When you ask about a listing: your name, role, business name, contact details, the cities and services you work in, and registration details such as a MARN or practising certificate.
When you write for us: your name, contact details, author bio, photo if you send one, and your article.
When you buy a listing or article: billing details and records of what you bought. Card payments are handled by our payment provider; we do not see or store your full card number.
About listed businesses: business details and the names, registration numbers and work contact details of the people who work there, taken from the business itself, its website or a public register.
When you browse the website: technical information such as your browser, device, pages visited and approximate location, collected through cookies and similar tools.

You can browse the website without telling us who you are. If you contact us, you can use a pseudonym, but we may not be able to help with some requests, such as a listing.

How we use it

To reply to your message or request.
To check a business’s registration and to create, update and publish listings.
To send proposals, tax invoices and receipts, and to manage payments.
To review and publish articles.
To run, secure and improve the website, and to understand how it is used.
To meet our legal obligations, such as tax record keeping.

We do not sell personal information. We will only send you marketing emails if you have agreed or would reasonably expect them, and every marketing email will let you unsubscribe.

Visitors looking for help

We do not take enquiries on behalf of listed businesses. When you call or email a listed business, or visit its website, you deal with that business directly and its own privacy policy applies.

Who we share it with

We share personal information only when we need to, with:

service providers who help us run the business, such as our website host (Wix), our email provider (Google), our payment provider (Square) and tools we use to manage forms and records;
our professional advisers, such as our accountant;
government bodies or others when the law requires or allows it.

Listing information that a business gives us for publication is published on the website for anyone to see.

Overseas disclosure

Some of our service providers store or process information outside Australia, including in the United States, Israel and countries in the European Union. We choose providers that protect personal information and we take reasonable steps to make sure they handle it in line with the Australian Privacy Principles.

Cookies and analytics

Our website is hosted on Wix, which uses cookies that the website needs to work, and may use cookies to measure how visitors use it. You can block or delete cookies in your browser settings. Some parts of the website may not work properly if you do.

How we store and protect it

We store personal information with our service providers, protected by access controls such as passwords. We keep it only for as long as we need it for the purposes above or as the law requires, for example tax records for five years, and then delete or de-identify it.

Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by emailing info@top10migration.com. We will respond within 30 days. If we refuse a request, we will tell you why. Listed businesses can ask us to update their listing at any time.

Making a complaint

If you think we have mishandled your personal information, please email us first at info@top10migration.com. We will reply within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.

Contact us

Top Ten Group Pty Ltd, email info@top10migration.com, or use our contact form. See also our Terms of use.