Terms of use

Who we are

This website, top10migration.com, is run by Top Ten Group Pty Ltd (ABN 62 688 336 969), called “we”, “us” or “Top10Migration” in these terms. By using the website you agree to these terms. If you do not agree, please do not use the website.

What the website is

Top10Migration is an online directory of migration law firms and registered migration agencies in Australia, with news, guides and links to official resources. We are not a law firm or a migration agency, and we are not lawyers or registered migration agents.

No legal or migration advice

Everything on this website is general information only. It is not legal advice or migration advice, and it does not take your circumstances into account. Visa law and fees change often. Before you act, speak to a registered migration agent or an Australian lawyer, and check the Department of Home Affairs website. Using this website does not create a client relationship between you and us, or between you and any listed business.

Listings are not a ranking

• Businesses pay to be listed. Payment never buys a position or a “top” status.
• Listings on each directory page are in alphabetical order. A listing is not a ranking, a recommendation or an endorsement.
• Featured listings are paid placements and are labelled “Featured (paid placement)”. Links to listed businesses’ websites are marked as sponsored.
• See How listings work for more detail.

Registration checks

Before a listing goes live we check the business on a public register: the OMARA register for registered migration agents, or the relevant state or territory legal profession register for lawyers. The “Registration checked” label shows the date we checked. A registration can change after that date, so please check the register yourself before you engage anyone. Links to the registers are on our resources page.

Accuracy of information

Listing details such as services, languages, hours and contact details come from the businesses themselves or from their own websites. We try to keep them accurate and up to date, but we do not guarantee that any information on the website is complete, current or error free. If you see something wrong, please tell us.

Your dealings with listed businesses

When you contact a listed business, you deal with that business directly. Any agreement, fee or service is between you and them. We are not responsible for the advice, services or conduct of any listed business. If you have a complaint about a registered migration agent you can contact OMARA, and about a lawyer, the legal services regulator in their state or territory.

Businesses that list with us

Listings are offered under a separate proposal that sets out the listing options, price and term. By paying, you accept that proposal and these terms. We decide how listings, pages and the website look and work, and we may change them at any time. We may decline, change, suspend or remove a listing, for example if a registration cannot be confirmed, the information is false or misleading, the business no longer operates in that city, or these terms are breached. Businesses must keep their details accurate and tell us about changes.

No guarantee of results

We do not guarantee, and nothing on this website or in any proposal promises:

• any position, ranking or order on a page, or any search engine ranking, including on Google;
• any number of visitors, views, clicks, calls, enquiries, leads or clients;
• any new business, income or return on what you pay;
• that the website will always be available or free of errors.

A listing gives you a presence on our website for the term you paid for. What visitors do after seeing it is outside our control.

Payments and refunds

• Fees are payable in advance, in Australian dollars, and include GST where shown.
• Once you have paid and your listing, featured spot or article has been published, the fee is non-refundable. This includes if you change your mind, receive fewer enquiries than you hoped, or ask us to remove the listing early.
• If we remove a listing because of a breach of these terms, for example false information or a registration that lapses, no refund is payable.
• If you pay and we decide not to publish your listing, we will refund what you paid.
• Listings do not renew automatically. We will contact you before the term ends.

Nothing in this section affects your rights under the Australian Consumer Law. If a consumer guarantee applies and we fail to meet it, you are entitled to the remedies the law provides.

Articles and other content you send us

If you send us an article, logo or other material, you confirm you have the right to share it and you allow us to edit, publish and display it on the website and our social media. Sponsored articles are labelled as sponsored. See Write for us.

Acceptable use

Please do not misuse the website. That includes sending spam or false information through our forms, copying the directory in bulk or scraping it, trying to break or overload the website, or using it for anything unlawful.

Intellectual property

The text, design and layout of this website belong to us or our licensors. You may view, print and share pages for personal, non-commercial use. Business names and logos belong to their owners and are shown only to identify the listed business. Photos are used under the Unsplash Licence or with permission.

Links to other websites

We link to other websites, including listed businesses and government sites. We do not control those websites and are not responsible for their content or how they handle your information.

Liability

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

Apart from those rights, and to the extent the law allows:

• the website and our services are provided “as is”, without any other warranty;
• we are not liable for any loss or damage arising from your use of the website, your reliance on information on it, or the conduct of any listed business;
• we are not liable for any indirect or consequential loss, or any loss of profit, revenue, business, clients or opportunity;
• where our services are not of a kind ordinarily acquired for personal, domestic or household use, our liability for failing to meet a consumer guarantee is limited, at our option, to supplying the services again or paying the cost of having them supplied again.

Privacy

Our Privacy policy explains how we handle personal information.

Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they last changed. If you keep using the website after a change, the updated terms apply.

Governing law

These terms are governed by the laws of Victoria, Australia.

Contact us

Questions about these terms: email info@top10migration.com or use our contact form.